Training FAQS

To book your course go to Courses on the Training section of our website and select the course you are interested in and then the event you wish to attend. If you need help please contact our training team at learning@labc.co.uk.

CPD (Continuous Professional Development) is a way to maintain essential professional knowledge and skills through a structured approach to learning.

LABC will provide CPD certificates for all training courses and conferences.

Contact our team at learning@labc.co.uk for more information on training courses - we'll be happy to help steer you in the right direction.

Yes.

All full-day courses count as six CPD hours and all half-day courses count as three hours.

Email the training team at learning@labc.co.uk to let them know you'd like to see a course run in your region.

You'll receive an email shortly after we receive your online booking.

Approximately one week before the course you'll receive joining instructions confirming your place on the course.

Check your spam folder if you don't receive either of these, and if that doesn't help, contact us at learning@labc.co.uk.

Here are the ways you can pay for your place on the course:

• BACS
• Cheque
• Credit card
• Pre-Pay (only available to LABC members)

Download our booking terms and conditions here.

The flexible LABC training 'Pre-Pay' system allows you to pay in advance for training as a way to secure training during subsequent months or years. This is offered in response to member demands to support the long term planning of training and to manage activity between financial years.

You can decide to spend money on training now - and we will invoice you - before you decide exactly which courses you want to book. Your account will be kept in credit with statements supplied to show deductions as you make bookings.

This facility means that members can secure training from this financial year but keep the flexibility to decide which staff will attend particular courses at particular venues. You can of course also pay for LABC residential conference places using pre-pay.

How 'Pre-Pay'

A purchase order is a document sent to a supplier, authorising purchase of a product to the customer with a specified price and terms.

The creation of a purchase order creates a legally binding contract and most councils' finance departments won't pay invoices without valid purchase order numbers.

Send your purchase order number in an email to finance@labc.co.uk.

Yes.

We will need full payment of your invoice before attending any course.

Please contact our accounts team by email at finance@labc.co.uk or by phone on 020 8616 8120.

If you haven't received your joining instructions one week before the course, contact our training team on 020 8616 8120 or email us at learning@labc.co.uk.

Once you're booked and confirmed on the course, we'll send joining instructions to you. The instructions will let you know what you need to bring with you on the day.

All training courses have a "smart casual" dress code.

The trainer's details will be displayed on the training course event page and in the What's on calendar.

Lunch will be provided on all full-day courses and morning half-day courses. Afternoon half-day courses won't include lunch.

Yes.

A delegate can transfer his or her place to another person within the same organisation. Please advise LABC of any name changes as soon as possible if you want to do this.

Get in touch with us at learning@labc.co.uk or ring us on 020 8616 8120 and we'll be happy to help.